Terms & Conditions

These terms apply to bookings made with Hyderabad Appliances Experts ("Hyderabad Appliances Experts", "we", "us") through our website and apps. By booking a service you agree to these terms.

Our service

Hyderabad Appliances Experts connects you with independent, trained service professionals for home services in Hyderabad. We confirm your booking, assign a professional and support you until the job is complete.

Prices

Prices shown are for the service described. For repairs, a visit/diagnosis charge applies; the professional will share the exact quote before starting any work and the visit charge is adjusted if you go ahead. Spare parts are always original parts from the same company as your appliance or fitting (for example LG, Samsung, Whirlpool or IFB), never local or duplicate parts; they are charged separately at actual cost, and on request we give you that company's original invoice. Any spare part or extra work is added to your bill only after you approve it on your booking page. You will always see the final bill before you pay.

Service Code and Happy Code

Each booking has a Service Code and a Happy Code, shown only on your booking page. Share the Service Code when the professional arrives, and share the Happy Code only after you are satisfied with the work. Sharing the Happy Code confirms the job is complete. Our staff will never ask you for these codes on the phone; only the professional at your home needs them.

Service warranty

Repair, appliance and installation jobs come with a 30-day service warranty from the day the job is completed (some services, such as cleaning and beauty, have none; your booking page and bill show the warranty for your job). If the same problem comes back within this period, request a free revisit from your booking page: there is no visit charge. New spare parts, if needed, are charged at actual cost after your approval. The warranty does not cover physical damage, misuse, electrical surges or work done by someone else.

Payments

No advance payment is needed. You pay after the service by cash or UPI (for example PhonePe or Google Pay) — to the professional, or to us through a payment link or UPI ID that we share. Do not pay any amount that is not shown on your booking page.

Customer responsibilities

Please provide correct address and contact details, safe access to the work area, and electricity/water as required. Keep valuables secured.

Liability

Our professionals take reasonable care. Our total liability for any claim relating to a booking is limited to the amount paid for that booking, except where the law does not allow such a limit.

Contact

Hyderabad Appliances Experts, 46, 1, Rd Number 1, opposite Udbhava Childrens Hospital, Kukatpally, Hyderabad, Telangana 500072. Phone: +91 79919 98992 / +91 79919 95992.